Five conversational finance journeys to boost customer experience

Wednesday, 12th October 2022 | 3:30 PM IST

About this episode:

Financial transactions require two-way communication between the customer and institution. Be it for lending, investments or for insurance. Financial institutions can benefit from incorporating chatbots for their overall customer experience strategy, and some banks have gone one level up in staying ahead of competition by providing a seamless self-serve experience over messaging.

In this episode of Learn with Gupshup, we will see some interesting chatbots from around the world, and the type of journeys financial institutions should automate. We will also talk about the underlying features, technology and what it takes for your bank or fintech to implement them.

Tune–in as we talk about:
  • Why incorporating chatbots in only the post-login experience is a mistake
  • How multilingual chat and voice assistance can create financial inclusion
  • How live chat on pre-login screen can aid lead generation

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Webinar Schedule:

Date: Wed, 12 October 2022

Time: 3:30 pm IST

Webinar Schedule

Wed, 29 June, 2022

Time: 3 PM To 4 PM IST

Time: 3 PM To 4 PM IST

Send payment-due messages as single click payment link/button with pre-filled amount which upon click redirects to UPI apps

Relevant for industries such as BFSI, bill payments, utility payments, restaurant, retail, e-commerce and entertainment.

The entire process is secured with SSL 256-bit end-to-end encryption and is available on channels like WhatsApp, Instagram, GIP, SMS

Send payment-due messages as single click payment link/button with pre-filled amount which upon click redirects to UPI apps

Relevant for industries such as BFSI, bill payments, utility payments, restaurant, retail, e-commerce and entertainment.

The entire process is secured with SSL 256-bit end-to-end encryption and is available on channels like WhatsApp, Instagram, GIP, SMS

Agenda

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Speakers

Ravi Shankar
Head - BFSI
Priya Ranjan Mohanty
Product Marketing
Chief Product Officer
Gupshup

Gaurav has over 20 years of product experience leading iconic products, used by millions of users, for renowned companies like Adobe, Twitter, Electronic Arts, and Zynga. At Gupshup, Gaurav leads product innovation, engagement, and growth.
Prior to Gupshup, he was Sr. Director, Product Management with the Creative Cloud group at Adobe. Earlier in his career, Gaurav was the founding product leader of two successful start-ups - Gupshup and Elance (later renamed to Upwork).
Beerud Sheth
Co-Founder and CEO
Beerud Sheth
Co-Founder and CEO
Vishnu Nadella
VP TechOps
Beerud Sheth
Co-Founder and CEO

Sponsors

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Location

Gupshup HQ

415 Jackson Street, Suite B,
San Francisco, CA 94111
Phone: +1-855-982-2997 (Tollfree)

Gupshup for BFSI

4 Billion+
BFSI Interactions per month
97%
AI accuracy in query responses
50%
Increase in Click-to-Payment ratio

Develop and integrate chatbots to make your brand conversational


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