Gupshup increased Doubtnut’s tutor-student engagement rate by 260% with WhatsApp chatbot

The Problem
Doubtnut team was looking for a faster and efficient way to serve the students by providing quicker students’ query resolution.

The Solution
Gupshup developed a WhatsApp chatbot that retains the core functions of the Doubtnut platform, with a streamlined and a user-friendly interface that provided a seamless experience. Students could send their questions via WhatsApp and receive links to five solution videos, with options in 11 different languages, in all of 10 seconds. The chatbot produced a 95 percent user satisfaction rate, resulting in the number of daily users going up by 224 percent.

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WhatsApp Chatbot Highlights

  • Send reminders, alerts, notifications, offers, promos, and improve CSAT with customer feedback
  • Always be available on your customer’s favorite messaging app.
  • Use our free-to-use chatbot building platform to create engaging chatbots that can double up as your support agent or sales executive.

Benefit

Make your brand ready for the digital world with Gupshup WhatsApp Chatbots

Higher Read Rates

Send your customers order and delivery updates, appointment reminders, location-targeted alerts, payment confirmation details, service and booking confirmations and much more

Improve Support Experience

Assist customers on WhatsApp via bots or live agent panel, create FAQ flows for reduced ticket lifespans and create a personalized customer experience

Lead Generation and Sales Engagement

Leverage WhatsApp alerts to convert more leads by instantly notifying your sales team and reducing turnaround time

Seamless WhatsApp Business Account creation

Leverage lowest turnaround time to go live with a dedicated account manager, avail 24x7 technical & general support

Relevant for industries such as BFSI, bill payments, utility payments, restaurant, retail, e-commerce and entertainment.

The entire process is secured with SSL 256-bit end-to-end encryption and is available on channels like WhatsApp, Instagram, GIP, SMS

Send payment-due messages as single click payment link/button with pre-filled amount which upon click redirects to UPI apps

Relevant for industries such as BFSI, bill payments, utility payments, restaurant, retail, e-commerce and entertainment.

The entire process is secured with SSL 256-bit end-to-end encryption and is available on channels like WhatsApp, Instagram, GIP, SMS

Agenda

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Speakers

Beerud Sheth
Co-Founder and CEO
Vishnu Nadella
VP TechOps
Beerud Sheth
Co-Founder and CEO
Beerud Sheth
Co-Founder and CEO
Vishnu Nadella
VP TechOps
Beerud Sheth
Co-Founder and CEO

Sponsors

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Location

Gupshup HQ

415 Jackson Street, Suite B,
San Francisco, CA 94111
Phone: +1-855-982-2997 (Tollfree)

Let's make your business conversational

Know Doubtnut's story, it can help you figure a solution to an existing business problem.We helped Doubtnut go live with a WhatsApp chatbot to provide a streamlined experience with a 95% user satisfaction rate.

#LetsGupshup & enhrich your consumer experience