Gupshup positioned as a Major CX Player in 2023 Gartner® Competitive Landscape

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The Rise and Rise of Conversational Everything

Conversational Everything targets the entire customer lifecycle and unifies the customer’s total experience (CX) - from their first interaction through to post-purchase engagement and loyalty. A flywheel that results in a genuine connection, new growth, and higher lifetime value.

Don’t settle. Go with the best.

We believe CPaaS has long moved beyond APIs and now encompasses the entire customer journey. Conversational Everything is here, and we’re leading this change.
Users can easily build, manage, launch and optimize experiences spanning structured bots, AI journeys and live agents. We integrate with applications you already use - across CRM, commerce platforms, helpdesk, martech and more
Gupshup understands channels such as WhatsApp, Instagram, Google RCS, Google Business Messaging better than any other provider. Our customers benefit from best practices and nuances derived from our 1000s of implementations.
Proven, tried and tested journeys to maximize your return on investment and accelerate time to market. No more starting with a blank state, get access to the best ideas, programs and adapt new use cases with guidance from our industry experts.  
With us, you’re one step ahead of the competition. Our innovations enable you to create custom GPT powered bots for various scenarios - FAQs, product doubts, product discovery or create sales pitches, all with your enterprise context and guardrails.
With 99.99% uptime, Gupshup provides the highest levels of reliability, with a scalable infrastructure. We promise the best latency and are trusted for critical services like OTP, banking transactional alerts as well as some of the largest retail campaigns.e

Don't just take our word for it

Head – Digital Business and Strategy, HDFC Securities

"We are on the journey of building a fully capable Conversational Investing experience. Right now we support: Investing in equities or mutual funds, tracking stock prices, portfolio performance, stocks and mutual funds recommendations and queries related to products. We are also providing IPO applications on the chatbot. Millennials are one of our key targets and through conversational investing, we want to take our value proposition to them on platforms which they are comfortable with. We want to de-jargonize capital markets"

Principal Product Manager, Swiggy

“For Swiggy, it is crucial to have a wide range of restaurants on board, drive repeat orders and customer lifetime value. Gupshup enables us to do all of this through conversational journeys. From onboarding new restaurants and delivery partners to sending the latest offers and delivery updates to customers, we are able to minimize friction across our partner and customer lifecycle.”

Trusted by leading brands

Gartner, Competitive Landscape: Communications Platform as a Service, Brian Doherty, Daniel O’Connell, Lisa Unden-Farboud, Ajit Patankar, 17 March 2023

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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gupshup recognized in 2023 Gartner® Competitive Landscape: Communications Platform as a Service